I just read an interesting study by Zogby at the Skype blog. It puts some numbers on one of the glaring anomalies with mobile media. The consumers is almost treated as an obstacle in the value chain. There is still work to be done when you read facts like these. Note: Study based on 3000 users in US, UK, Japan and Spain.

• 62% do not yet view their mobile device as an extension of their computer.
• Only 23% feel that they have more or the same level of control over their mobile device as they have over their computer.
• 70% have never downloaded an application to their mobile device.
• 67% want to be able to choose their mobile applications for themselves, rather than have their carriers choose for them.

So basically the consumer says: I know what I want, let me choose and make it much easier to use and earn the trust for me to spend time and money with you/your service.

Trust is a big thing here. The carriers have been shocking numerous consumers with data charges, content providers off-deck have been ripping off customers with unstoppable subscriptions schemes etc. This is changing to the better though. We are getting transparency in pricing and the scamsters are being reigned in. 

The play book going forward must be to offer choice, easy access and most of all “it”, the x-factor for the specific target groups. What can this service/product do for me?, is the question the consumer wants answers to. Fast. In about 3 seconds on your site/deck/ad they need to get what’s in it for them. There is no recipe for this part. Here the gap in conversion can be huge. My experience is that rapid prototyping and adjust as you is what works best.

Currently I am involved in launching Souldate (site in Swedish), a new mobile dating service with localisation. We are adjusting and tweaking the service daily. We started off with pretty scary conversion numbers. A few workdays later we have improved them substantially. In this case will market the service in multiple channels. TV is about all we are not using. Customer registration is done in any of three channels – SMS, wap and web. This means we have to constantly evaluate to see what we should focus on.

But all this work with constant improvements are lost if the  hygiene factors trust and transparency are not in place. Here we all have to pull together to change, blow whistles and make sure we earn the trust of our customers. Without it we can pack up and go home.